PROCESSING & DELIVERY

• All transactions are processed in Australian Dollars (AUD).
• Orders are processed between business hours Monday through Friday only, excluding Australian and Victorian public holidays.
• Orders placed before midday (AEST) will be processed and shipped the same day subject to availability.
• Orders received on weekends and holidays will be processed on the next business day.
  
  

PAYMENT

• We accept payment by credit card (MasterCard, Visa, AmericanExpress), PayPal and AfterPay. Please select your preferred form of payment at checkout.

• We reserve the right not to accept your order in the event we are unable to obtain authorisation for payment, if the item ordered is out of stock or does not satisfy our quality control standards.
• Please note that we may require further information before processing your payment.
  
  

AVAILABILITY

• Due to our decision to limit stock quantities, availability of products is not always guaranteed.
• If you have ordered an item that is unavailable or is delayed, we will notify you via email or telephone.

RETURNS

• All sales are final after 14 days of purchase.
• Returns are only accepted on faults and will be replaced with a non faulty product only.
• Credit notes and cash refunds are not available unless a faulty product can not be replaced with a non faulty item matching the order.
• Return Shipping: Luxe Collective Official is not responsible for return shipping costs or duty reimbursement in the case of international purchases.
• Your return will be processed as soon as possible; however, please allow up to 7 days for your refund to be processed.
• We hold the right to deny a refund if the merchandise returned does not meet our return policy requirements.
• Please contact info@luxecollectiveofficial.com for returns address.